Trending Articles

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Social Media Services vs. Internal Teams: The Resource Reality

WordAgents

Should you outsource social media or build an internal team? Most businesses face this decision once growth demands consistency. The problem is that social media moves fast. Content production, performance tracking, and paid campaigns all require time, skill, and tools. Some companies hire in-house and try to manage with existing resources. Others work with a social media management company to fill gaps or take over the process.

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How to Turn Customers Into Brand Advocates and Build Loyalty 

Act-On

Prospects are shopping for your products and services, comparing them to those of competitors, and trying to decide which one best solves their problem. Its not always an easy choice. Want to know what often becomes the tipping point? Brand advocacy. We see it all the time in B2C. Youre shopping for a new product, read a bunch of glowing five-star reviews, and decide to take the leap.

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Engineer Customer-Centric Processes for Better Service Quality and Growth | What’s Your Edge?

Vision Edge Marketing

Christina Porter, the President of Stallergenes Greer Canada and Vice President of Strategy for Stallergenes Greer North America. The company provides therapies to help improve life for people who suffer from allergies. In 2017, Stallergenes Greer acquired a successful family-owned Canadian company to create a fully integrated Canadian operation. The company encountered several challenges during the transition that required them to take some steps back and re-engineer customer-centric processes,

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And Now for Something Completely Different: MarketingTech.AI

Webbiquity

According to recent research from Brafton, 83% of U.S.-based marketing professionals say that using AI tools is part of their daily routine. Per SurveyMonkey , 69% are excited about it; 14% are worried; and 17% are both excited and worried. Marti, the MarketingTech. AI mascot It’s been clear for a while that for marketers, using AI tools will very soon be (if it isn’t already) a basic job requirement.

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Making the Moment: The Art of Creating Events That Drive Results

Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective

In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.

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Introducing Agentforce Guides

Salesforce Marketing Cloud

As organizations navigate the rapid evolution of agentic AI, the need for practical guidance for technical practitioners building with Agentforce is increasingly apparent. This is especially true for those who are tasked with designing robust and effective solutions with these new tools. That’s why I’m incredibly excited to introduce you to the first in a series of guides designed specifically for architects, and other technical practitioners, working with Agentforce.

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How to Build a Data Story That Drives Customer Experience

CMSWire

CX leaders are turning data into strategy. Here's how to craft stories that actually influence CX decisions not just report numbers. Continue reading.

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Quiz vs Calculator for Lead Generation: Which Converts Better in 2025?

Outgrow

Quiz vs Calculator for Lead Generation: Which Converts Better in 2025? Quizzes are best for engaging, segmenting, and converting top-of-funnel traffic with up to 40% conversion rates , while calculators excel at bottom-of-funnel lead qualification by providing personalized, actionable data. Use quizzes to build awareness, and calculators to drive decision-making.

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15 AEO Tools That Will Help You Optimize for LLMs

Ahrefs

Were moving from chasing traffic, to competing for brand visibility. Were thinking about how AI crawlers view our sitenot just search engine bots. Were trying to follow the breadcrumb trail through an entirely new kind of user journey.

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How to make your content stand out in the ocean of AI slop

Martech

The AI wave hitting digital marketing is filled with slop AI-generated content that doesn’t engage people or search engines. That’s good news for copywriters and brands that understand good content is still king and still based on sound SEO principles “AI is a tool. It’s not a reliance,” said Noam Dorros, director analyst on search marketing and AI for Gartner.

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The Intersection of AI and Sales: Personalization Without Compromise

Speaker: Jesse Hunter and Brynn Chadwick

Today’s buyers expect more than generic outreach–they want relevant, personalized interactions that address their specific needs. For sales teams managing hundreds or thousands of prospects, however, delivering this level of personalization without automation is nearly impossible. The key is integrating AI in a way that enhances customer engagement rather than making it feel robotic.

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How to Build a High-Converting ABM Funnel in 2025

Only B2B

Are your martech stacks in place? Budgets increasing? Data piling up and campaigns running at full speed? Yet, lead quality is still declining. Perhaps its time to update your messaging. Today, buyers are more selective than ever. Theyre done with the send-at-once-to-all messaging. They expect relevance, hyper-personalized, value-driven engagement. This is where ABM becomes crucial.

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These Tech Firms Rewrote the Rules of Customer Experience Metrics

CMSWire

Forget vanity scores. From real-time insights to account-level health, these companies are proving that smarter CX metrics drive real business impact. Continue reading.

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Are You Using Your CRM to Its Fullest Potential?

Navigate the Channel

Customer Relationship Management (CRM) systems have revolutionized how businesses operate. From nurturing leads to closing sales, a CRM is an indispensable tool for sales teams, marketers, and business owners alike. But heres the thinghaving a CRM is one thing, but using it effectively is another. Unfortunately, many businesses fall short of maximizing their CRM’s capabilities.

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Be First or Be Forgotten: Why Inbound Lead Management Is Your B2B Growth Engine

Leadspace

In B2B marketing, theres one brutal truth: if youre not the first to respond to a prospects inquiry, chances are you wont get the deal. 78% of customers buy from the company that responds to their inquiry first. LeadConnect This means your ability to act fast (within minutes, not hours) isnt just nice to have. Its a revenue-critical capability. And the only way to consistently win that race?

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Campaigns that Click: Practical Personalization Strategies to Boost ROI

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

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How Data Analytics and Artificial Intelligence Are Helping Safeguard Critical Infrastructure Environments

Valasys

Critical infrastructure environments are the lifelines of modern society. As energy grids, water treatment facilities, transport systems, and communication networks become increasingly digitised and interconnected, the need to secure them against both physical and cyber threats grows ever more urgent. Data analytics and artificial intelligence (AI) are emerging as essential tools in the effort to protect and maintain these vital networks.

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Snapdeal Success Story: 5 Valuable Lessons for Every Entrepreneur

Orange Owl Blog

Unicorn Chronicles Snapdeal Success Story: 5 Valuable Lessons for Every Entrepreneur Vivek Goel May 23, 2025 Share : Table of Contents Introduction Founded in 2010 by Kunal Bah l and Rohit Bansal , Snapdeal started as a daily deals platform but soon pivoted to become one of Indias first major online marketplaces. This transformation wasnt just strategicit was visionary.

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Customer Service Trends Show What Customers Really Want (It’s Not Just AI)

CMSWire

Automation is rising, but most consumers still want real human help. Learn what todays trends reveal about trust, loyalty and the future of support. Continue reading.

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How to Generate Leads and Strengthen Relationships with Effective Event Marketing

Trade Press Services

In an era dominated by digital channels, events remain one of the most powerful ways to create meaningful connections. Whether in-person, virtual, or a hybrid of the two, events offer unique opportunities for real-time engagement, trust-building, and lead nurturing. Delivering an event that provides measurable value to the host and attendees requires diligent planning and execution.

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Top B2B Email Marketing Tactics to Drive Engagement and Pipeline in 2025

Speaker: Speakers:

Ready to become the email wizard your team didn’t know they needed? Join our live webinar to uncover the secrets of mixing AI magic with human flair, crafting emails so good your audience can't help but write back. We'll spill the beans on: Scaling personal touches Tracking metrics (like revenue, duh) Building smarter campaigns that actually work Oh, and we’re throwing in multi-channel tips too—think LinkedIn ads and webinars that wow.

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29 Must-Know B2B Marketing Statistics for 2025

Lead Forensics

By reviewing these compelling B2B marketing statistics, you’ll get a better sense of whats working, whats not, and where savvy marketers are focusing their efforts in 2025. Content is King Content marketing remains a cornerstone of any successful marketing strategy. Here are some key B2B content marketing stats that highlight its continued importance and evolution: 1.

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Common Mistakes to Avoid When Authoring DITA Content

Acrolinx

Imagine you’re a technical writing team assigned to create documentation for a complex product. You’re under pressure to deliver a high volume of content that can be easily updated, reused across different outputs, and translated efficiently. Your team decides to take advantage of DITA (Darwin Information Typing Architecture), drawn by its modularity and structured content promise.

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Flipkart Success Story: 5 Crucial Lessons for Every Entrepreneur

Orange Owl Blog

Unicorn Chronicles Flipkart Success Story: 5 Crucial Lessons for Every Entrepreneur Vivek Goel May 23, 2025 Share : Table of Contents Introduction Founded in 2007 by Sachin Bansal and Binny Bansal , two former Amazon employees and IIT Delhi graduates, Flipkart began as a bold experiment to bring online retail to Indiastarting with a single product category: books.

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Customer Data Is a Strategy—Not a System Problem

CMSWire

CX leaders who treat data unification as a tech project are already behind. Continue reading.

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Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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Beyond the AI Hype: A B2B Revenue Leader’s Guide to Real Sales Transformation

B2BMarketing.net

When I began my career as a Business Development Representative (BDR), my toolkit was laughably simple: a plugged-in phone and a stack of directories. My job was to dial through hundreds of listings, hoping to luck out and hit upon a few leads that might need our services. Fast forward to today, and the landscape has transformed so fundamentally that those old tactics are not just inefficient; they’re nearly obsolete.

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A Beginner’s Guide to B2B Storytelling

New North

We’ve all sat through that kind of presentation where everything technically makes sense, but nothing grabs you. It’s polished. It’s packed with data. But it never sticks. That’s exactly how most B2B content feels. And that’s a problem. So I turned to Dana Herra, who’s helped countless executives fix it. She’s a ghostwriter and personal branding expert who helps leaders sound like themselves while saying something that matters.

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Conversion Rate Optimization (CRO): The Beginner’s Guide

Lead Forensics

This B2B conversion rate optimization guide for beginners will walk you through the entire conversion rate optimization process so you have a better understanding of how it actually works, and how you can use this to improve lead generation and conversions on your B2B website. Jump to: What is CRO? What is a Good Conversion Rate? CRO Metrics How to Get Started With CRO What’s Next?

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ShopClues Success Story: 5 Actionable Lessons for Every Entrepreneur

Orange Owl Blog

Unicorn Chronicles ShopClues Success Story: 5 Actionable Lessons for Every Entrepreneur Vivek Goel May 23, 2025 Share : Table of Contents Introduction Once hailed as one of Indias largest online marketplaces, ShopClues emerged as a disruptor in the Indian e-commerce space by turning its focus toward Tier 2 and Tier 3 cities , long before this segment became a strategic priority for other tech giants.

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AI Strategies for Sales Managers: How to Cut Down on Tedious Admin Work

What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.

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Are You Ready for Agentic AI Shoppers as Customers?

CMSWire

Agentic AI may be the missing link in your autonomous customer experience. Continue reading.

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Events with Intent: How CMOs Turn Brand Moments into Growth

Drew Neisser

You can spend six figures on an event and still walk away with nothing but badge scans and a fuzzy sense of brand presence. But when you treat it as a full-funnel campaign, thats when the impact starts early and lasts well beyond the event itself. In this episode, Drew Neisser is joined by Ellina Shinnick ( HUB International ), Kevin Ruane ( Precisely ), and Isabelle Papoulias ( EliteOps ) to explore how teams show up with intention and turn B2B events into focused, cross-functional efforts that

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15 Best B2B Tech Marketing Resources for Growing Your Skills and Business

New North

Looking for insights into B2B tech marketing? You’ve come to the right place. First, a note: there aren’t many notable publications that focus on B2B technology marketing specifically – but there are plenty of awesome publications that include it in their content. To offer a well-rounded resource pool for the subject, I’ve broken these up into three categories: Tactical technology marketing resources.

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