Marketing Insider Group

NOVEMBER 11, 2020

Marketers have switched their focus from sales and cold calling to digital content marketing strategies and search engine optimization tactics to attract new customers to our business. Because the seller eventually realized that it’s easier and more efficient to sell to existing customers than it is to find new customers.

Trends 363

Trends B2B Marketing Planning Advertising Agencies 363

Act-On

MAY 30, 2024

Jeff Coleman , chief customer officer at Act-On, explained during an interview that, as the economy contracts, customers are deciding to use fewer products and consolidate the ones they already have. Research shows that only two-fifths of companies focus equally on customer acquisition and retention, despite customer churn costing U.S.

Cross-Selling 246

Cross-Selling Marketing Automation Services Work Management Budget Programs 246

Martech

OCTOBER 25, 2024

For marketers to succeed with their customer marketing efforts, it’s essential to understand which customers are happy, which are at risk of churn and which present cross-sell and upsell opportunities. Your customer data is full of clues to help you understand which customers fit into each of these buckets.

Paid Search Agency 120

Paid Search Agency Marketing & Strategy Marketing Strategy Tools 120

SendX

MARCH 3, 2021

Customers build a connection with brands that feel less “corporate” and more like real people. Unlike social media posts or blog content, customers see their email inbox as a private space. Decreases Customer Satisfaction No-reply emails can be frustrating to customers. Marketing is best when it feels genuine.

Autoresponders 369

Autoresponders CAN-SPAM Deliverability Customer Satisfaction 369

Martech

AUGUST 12, 2024

Prompt: How might a marketer for a large B2C company incorporate a CDP into their martech stack to improve the customer experience, increase customer engagement, and increase conversion rates? Centralized customer data management Unified customer profiles: A CDP aggregates data from various sources (e.g.,

Ideal Customer Profiles 115

Ideal Customer Profiles Marketing Automation Services Lead Ranking Best Practices 115

Litmus

SEPTEMBER 25, 2024

By aligning your marketing efforts to each stage, you can build stronger relationships, keep customers coming back, and make the most of every interaction.In By aligning your marketing efforts to each stage, you can build stronger relationships, keep customers coming back, and make the most of every interaction.In

Work Management 96

Work Management Marketing Management Paid Search Agency Webinar Metrics 96

Salesforce Marketing Cloud

NOVEMBER 14, 2024

In today’s customer service, anticipating and meeting customer needs before they express them is the gold standard. While our research finds that 61% of service professionals say their organizations address issues proactively, only a third of customers agree! Put yourself in the shoes of your customers for a moment.

Service 105

Service Customer Satisfaction Allocation Word of Mouth 105

Vision Edge Marketing

SEPTEMBER 19, 2023

In today’s rapidly evolving business landscape, achieving customer-centric organic growth has become paramount for every organization striving to stay competitive and thrive in their respective industries. A recent study by Berkley, companies reported a “very mature” level of customer-centricity experienced 2.5X

Enterprise Management 279

Enterprise Management Allocation Customer Satisfaction Lead Ranking 279

Salesforce Marketing Cloud

APRIL 29, 2022

Older technology systems lack flexibility and can’t deliver the utility customer satisfaction level critical in today’s competitive market. Customers want personalized interactions and efficient customer service like they get from Uber and Amazon.

Customer Satisfaction 98

Customer Satisfaction Marketing AI Work Management Contingency Planning 98

Zoominfo

JANUARY 23, 2021

Sales account management, like sales, is selling. For the sales account manager, getting processes down can mean the difference between achieving massive growth and losing customers to the competition. While both focus on selling, the ‘roles’ are different. Others are like farmers, nurturing customers beyond the initial sale.

Work Management 238

Work Management Marketing Management Cross-Selling Zoominfo 238

Optinmonster

APRIL 10, 2023

Do you want to understand the difference between upsell vs cross sell? In this article, we’ll define upselling and cross selling, share examples, and explain the difference. By the end, you’ll know how upselling and cross selling are different, and when to use each strategy. What is Upselling?

Cross-Selling 79

Cross-Selling eCommerce Bundling Customer Satisfaction 79

sagefrog

JANUARY 17, 2025

Exceptional B2B customer experience (CX) is the backbone of success in an environment where every one of your competitors is looking to stand out. These relationships form a foundation of mutual success, where customer experience directly impacts retention, loyalty, and revenue. What Is B2B Customer Experience?

Ideal Customer Profiles 105

Ideal Customer Profiles B2B Lead Ranking Marketing Management 105

Navigate the Channel

MARCH 10, 2025

For B2B companies, customer retention strategies arent just importantthey are essential for driving profitability and ensuring long-term growth. Losing a customer, especially one that required significant investment to acquire, doesnt only mean a dip in revenueit could impact your reputation and future sales.

Churn Rate 102

Churn Rate Work Management Marketing Management Loyalty 102

Zoominfo

DECEMBER 6, 2024

Heres how lead-to-account matching and routing software benefits businesses: Time Savings : Sales teams can focus on selling rather than administrative tasks. Enhanced Customer Experience : Faster routing ensures quicker follow-ups. This ensures that no lead falls through the cracks, improving follow-up times and customer satisfaction.

Efficiency 130

Efficiency Enterprise Management Marketing Automation Services Sales Qualified Leads 130

Salesforce Marketing Cloud

AUGUST 8, 2024

Today’s marketers need to connect with customers in a more impactful way. Instead of sending the same email to everyone on your list, your messages are tailored based on customer insights like purchase history, browsing behavior, and engagement metrics. Customers today expect more from their inboxes. Absolutely.

Blast Campaigns 111

Blast Campaigns Email Marketing Personalization Planning 111

Marketing Insider Group

JANUARY 11, 2023

Marketers have shifted their focus from sales to digital content marketing strategies and search engine optimization tactics to attract new customers to their business. According to Harvard Business Review, a 5% increase in customer retention can deliver up to 95% increase in profits. We often call this cross-sell and upsell.

Marketing AI 299

Marketing AI Trends B2B Marketing B2B 299

Marketing Insider Group

SEPTEMBER 28, 2021

Digital marketing goals often focus on new customer acquisition, better leads, and brand awareness. The top goals were to improve lead quality, drive increased sales among identified leads, increase general brand awareness, and acquire new customers. First, it can cost 5x more to acquire new customers versus keeping them.

Planning 342

Planning Lead Scoring Lead Ranking Gartner 342

Salesforce Marketing Cloud

JULY 18, 2024

How MOL Group went digital to become their customers’ number one travel companion. With AI assistants now automating customer service , writing scripts, and balancing budgets, the business uses of generative AI seem endless. MOL Group studied this data and determined that using AI would help them achieve business and customer success.

Work Management 98

Work Management Marketing Management Budget Programs Generation 98

Salesforce Marketing Cloud

FEBRUARY 14, 2025

But hyper-personalization isnt just about adding a customers name to an email. Its about using big data , predictive analytics , and machine learning to understand customer behavior, predict future needs, and provide content, offers, and solutions in real-time. Think of next-best-action recommendations or predictive customer service.

Personalization 98

Personalization Paid Search Agency Business Customer Satisfaction 98

Vision Edge Marketing

APRIL 9, 2024

Customer Success! Coined in the early 2000s, it’s more than a buzzword—it’s the essence of customer-centricity. Because customer centricity isn’t just a growth strategy; it’s THE primary strategy for driving value and building lasting connections. In this episode What’s Your Edge?

Design 305

Design Terms and Conditions Work Management Customer Satisfaction 305

Zoominfo

JUNE 25, 2021

This KPI helps your sales team customize strategies to increase demand in areas where it’s lower. Customer acquisition cost tracks the amount it costs your company to acquire a new customer. This KPI indicates the health of business growth through successful customer acquisition. Business Development. Account Management.

Sales Management 227

Sales Management B2B Sales Top of Funnel Sales Qualified Leads 227

Vision Edge Marketing

OCTOBER 10, 2023

Processes form the backbone of every customer-centric organization. By continuously refining and optimizing processes, organizations can drive efficiency, productivity, and customer satisfaction. Customer-Centricity : Process mapping enables businesses to better understand and address customer needs and preferences.

Process 289

Process Optimization Work Management Marketing Management 289

InsightSquared

AUGUST 14, 2019

Here are three of the top ways AI is impacting today’s sales process: Increases Time Spent Selling. Today’s sales reps are facing a major problem: they can’t find enough time in their day to actually sell. They can benefit their organizations by using their irreplaceable qualities that today’s technology can’t replicate.

Sales Management 228

Sales Management Marketing AI Process Top of Funnel 228

Salesforce Marketing Cloud

OCTOBER 18, 2024

Marketing dollars are wasted if you can’t identify your potential customers. Create an ideal customer profile to target prospects who are mostly likely to spend their hard-earned money on your product or service. They offer face-to-face interactions, building trust and loyalty among customers. Who is your target audience?

Small Business Marketing 111

Small Business Marketing Marketing AI Enterprise Management Practices 111

Act-On

NOVEMBER 15, 2023

Maybe it’s increasing revenue by a certain percentage or improving customer satisfaction. Research can include customer surveys, sales team interviews, reviewing internal data, and more. And remember: what you think a customer wants and what they really want are often very different. Create persona profiles.

Sales Cycle 246

Sales Cycle Practices Buyer Personas Marketing Automation Services 246

Sprout Social

SEPTEMBER 17, 2024

Those who see social media marketing as a key part of their customer engagement strategy and those who view it as a nice to have. Social media is a go-to platform for retail customers. It’s often the first place a customer will look for information about your business. And this is true for every stage of the customer journey.

Social Media 124

Social Media Media Paid Search Agency Eye-Tracking 124

Salesforce Marketing Cloud

APRIL 10, 2025

The goalposts in customer service are always shifting. In this blog, Ill cover four essential steps to unlock the full potential of AI agents and transform both your customer and service rep experiences. Balancing efficiency with customer satisfaction is crucial, as each conversation offers upsell and cross-sell potential.

Enterprise Management 106

Enterprise Management Work Management Service Multi-Channel 106

Salesforce Marketing Cloud

NOVEMBER 25, 2024

At Connections ’24 we announced that customers in the AMER region could access many of the features we were building out in Marketing Cloud Growth and Advanced Editions. This included Agentforce Campaigns , sending multichannel journeys with email and SMS, and advanced personalization features like Cross-Object Merge fields.

SMS 64

SMS Cross-Selling Multi-Channel Paid Search Agency 64

Salesforce Marketing Cloud

NOVEMBER 2, 2023

That’s the beauty of effective cross-selling. It increases the customer’s overall satisfaction, while driving up sales. Here’s how I recommend leveraging this proven sales approach to make existing customers even happier and get you to quota faster. What you’ll learn: What is cross-selling?

Cross-Selling 69

Cross-Selling Work Management Marketing Management Customer Satisfaction 69

Marketing Insider Group

JULY 20, 2021

Ineffective pricing means your company is risking lost revenue and lower customer satisfaction. Surprise fees, low-price tunnel vision, lack of customer segmentation, and ignoring competitors are common mistakes made in the B2B pricing process. The complexity of the process gets in the way. But it shouldn’t. Image Source.

Pricing 278

Pricing Price B2B Buyer Personas 278

Act-On

OCTOBER 2, 2023

A survey of marketing leaders found businesses use marketing automation to “streamline marketing and sales efforts” (38%), “improve customer experience” (34%), and “improve customer engagement” (28%). And you can promote new offerings like credit cards or loan products through upselling and cross-selling campaigns.

Marketing Automation Services 245

Marketing Automation Services Marketing Management Marketing Automation Service 245

Martech

SEPTEMBER 24, 2024

SAP today announced integrations with customer success and product experience vendor Gainsight and online marketplace integrator ChannelEngine. It also released the SAP Emarsys annual Customer Loyalty Index. The integrations are clearly aimed at enterprise-level SAP customers. The ChannelEngine integration.

Enterprise Management 62

Enterprise Management Marketing Management eCommerce Customer Satisfaction 62

Act-On

MAY 21, 2024

Post-purchase evaluation, the process a customer goes through after making a purchase, is real. We recently spoke with our internal customer marketing expert, Jennifer Blanco. It offers an opportunity to connect with your new customers and reassure them that they made the right choice.” Not sure where to start? It’s about 80%.

Marketing Automation Services 246

Marketing Automation Services Act-On Customer Satisfaction Open Rate 246

SendX

DECEMBER 28, 2020

81% of small businesses depend on email marketing as their main customer acquisition channel. CRM tool is designed to help you manage and improve the relationship between you and your customers. All geared towards helping you make a marketing decision for every customer you come across. for every dollar spent.

Work Management 195

Work Management Marketing Management CRM Email Marketing 195

Vision Edge Marketing

JUNE 6, 2023

Today’s highly competitive business environment is driven by the always-moving customer-centricity goal post. It requires creating customer value which in turn requires a customer-centric approach. So, achieving sustainable growth requires more than just increasing revenue or market share.

Touchpoints 244

Touchpoints CMO Work Management Cross-Selling 244

Salesforce Marketing Cloud

MAY 12, 2025

In fact, according to Salesforce’s State of Sales report, 80% of sales representatives say their leadership is prioritizing long-term customer relationships over short-term wins. By doing so, they’re more likely to inspire customer loyalty, repeat sales and future viability. Learn how Revenue Cloud can help.

Enterprise Management 59

Enterprise Management Cross-Selling Work Management Marketing Management 59

Trade Press Services Newsletter

JUNE 6, 2024

Here are some examples of headlines that use separators: Best-Selling Author l Motivational Speaker l Transformational Leadership Consultant Executive Assistant · Right Hand to C-Suite Executives · Ensuring Smooth Operations and Seamless Support 4. With only 220 characters available, it’s important to make the most of every letter.

Linkedin 206

Linkedin Ideal Customer Profiles Thought Leadership Cross-Selling 206